NDIS Digital Systems & Website Audit
Most NDIS providers struggle with inefficient online systems.
Outdated websites, manual admin, duplicated data, missed enquiries, and disconnected tools can quickly drain time, money, and energy.
We help NDIS providers review, streamline, and improve their online systems, including websites, CRMs, and digital workflows so their business runs more smoothly, efficiently, and with less stress.
Who This Is For
This service is designed specifically for NDIS providers, including:
Sole traders & independent support workers
Small to medium NDIS organisations
Providers struggling with online administrative overload
Providers missing enquiries or potential clients
Providers using too many disconnected tools
If your business relies on websites, forms, emails, CRMs, or manual processes, this audit is for you.
What Is a Digital Systems Audit?
Our NDIS Digital Systems Audit is a complete review of how your business operates online and behind the scenes. We analyse the following 3 key areas of your business.
Website & Online Presence
We review your website to understand how people find you, contact you, and engage with your services. This includes assessing usability, enquiry forms, accessibility basics, and how well your website connects with your other online systems. The goal is to reduce missed enquiries and ensure your website supports your business rather than creating extra work.
Data Management & CRM Systems
We audit how information flows through your digital tools, such as CRMs, forms, and spreadsheets. This focuses on identifying duplicated data entry, manual admin, and gaps in visibility or follow-ups.
We review system structure and processes (not participant data) to help improve efficiency and reporting.
Workflows & Reporting Processes
We analyse your online workflows, including client onboarding, admin tasks, and internal follow ups.
By mapping how tasks are currently handled, we identify opportunities to streamline processes and introduce automation where appropriate, reducing repetitive work and saving time.
Know What to Expect Before You Commit
Before engaging in an audit, we make sure you understand exactly what we’ll review and how it benefits your organisation. From your website and online systems to data processes and workflows, we identify opportunities to improve efficiency, accessibility, and reporting.
Our goal is to provide clear, actionable insights so you can make informed decisions with confidence.
Simple, Supportive, and Stress Free NDIS Audits
Our NDIS digital audits are designed to be straightforward and stress free. We review your website, CRM systems, and workflows to identify areas for improvement, streamline reporting, and enhance efficiency.
Throughout the process, we provide clear guidance and practical recommendations, so you can confidently make changes that save time, reduce errors, and improve your service delivery.
Our Experience
Jayden Vivar
Director - Nexa Web Development
"As a former member of the Australian Defence Force, I bring discipline and structure to every audit, helping your business run smoothly and efficiently."
Annalyse Papaleo
Creative Director - Nexa Web Development
"I have 7 years of experience supporting people with disabilities, and I’m familiar with NDIS, which helps me provide reliable and efficient support to the audits."
Frequently Asked Questions
How does this audit help my business?
This audit helps identify gaps in your systems, from client onboarding and relationship management to follow ups. You may be repeating the same tasks across your CRM and spreadsheets, our goal is to help you automate, streamline, and innovate for greater efficiency in the online space.
How long does the audit take?
Our NDIS audits are designed to be thorough yet efficient. Most audits take 1–2 days for small to medium providers, while larger organisations may require up to 5 days+, depending on system complexity.
Who is this audit for?
This audit is ideal for NDIS providers, sole traders, and small to medium organisations looking to improve their systems and workflows.
Whether you want to streamline client onboarding, enhance relationship management, or simplify reporting, this audit provides actionable insights to help you work more efficiently and reduce repetitive tasks.
How does the audit work?
We start with a short discovery call to understand your business and goals, then send a simple questionnaire to gather information about your website, CRM, and digital workflows.
From there, we review your online systems and provide a clear report with actionable recommendations to streamline processes and improve efficiency, all without disrupting your daily operations. A questionaire will also be provided to assist with pain points of your current systems.
Can you implement the recommended changes after the audit?
Yes. Once the audit is complete, we can assist with implementing the recommended improvements to your website, CRM, and digital workflows. This is offered as a separate service, allowing you to decide what changes you’d like us to support and when.
Do you access sensitive NDIS participant data or work on-site?
No. Our audits and implementation support focus on online systems and workflows only. We do not access or handle sensitive participant data, and on-site work is outside the scope of our standard services.
Any additional support is discussed and scoped separately to ensure compliance and clarity.